Privacy
Privacy policy.
Kovalabs (Floww Group Ltd) is the data controller for personal data collected on this site. We take privacy seriously and only collect what we need to fulfil orders and improve the service.
What we collect
- Name, email, billing and shipping address
- Order history
- Anonymised analytics about how you use the site
We do not store payment card details - those are handled by our PCI-compliant payment provider.
How we use it
- To process and ship your orders
- To send transactional emails (order confirmations, tracking)
- To send marketing emails - only if you opt in
Cookies and analytics
We run our analytics in a cookieless mode by default. That means we do not set any cookies for analytics until you accept the cookie banner. Anonymous, single-visit usage data is collected under our legitimate interest in understanding how the site is being used.
If you accept the optional cookies, we additionally remember your browser between visits so we can build more accurate funnel analytics, and we enable our email marketing platform (Klaviyo). You can change your choice at any time via the Cookie settings link in the footer. For a full list of the cookies we use, how long they last, and who provides them, see our Cookie Policy.
At checkout we also save the shipping address you submit to your browser's local storage on this device, so your next checkout can pre-fill the form. It never leaves your device. You can clear it any time from the link in the checkout form, and the full retention period is documented in our Cookie Policy.
Your rights
Under UK GDPR you have the right to access, correct, or delete your data. Email hello@kovalabs.co.uk and we'll handle it within 30 days.